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Terms and Conditions

General Treatment Terms

  • Full payment must be made before treatment begins.
  • Missed or cancelled appointments without at least 48 hours’ notice will incur a $100.00 fee per hour.

Social Media Promotions

  • Any offers advertised on social media do not have an expiry date, in line with AHPRA (Dental Board) guidelines.
  • The clinic may adjust service fees 30 days after removing an offer from social media.

Price Match Guarantee Policy

We aim to offer competitive pricing for dental care across Sydney. Here’s how our Price Beat Guarantee works:

  1. Applies to all publicly available quotes from dental clinics located in Sydney, Australia.
  2. The competitor’s written quote must be presented at the start of your consultation.
  3. Quotes must:
    • Be in Australian dollars.
    • Come from a registered Australian dental clinic (ABN or ACN must be visible).
    • Clearly describe the procedure, include all applicable fees, and list terms and conditions.
    • Be issued on official letterhead with a booking reference and date/time stamp.
    • Be provided to us within 48 hours of being issued, preferably on the same day.
  4. We do not negotiate further beyond the initial price beat.
  5. Online quotes must show the current date on the payment screenshot.
  6. Email-only requests will not be accepted unless preceded by a phone or in-clinic enquiry.
  7. If we believe a competitor’s price is incorrect or unavailable, we reserve one business day to verify.
  8. If your valid quote cannot be matched or beaten, we will offer our best possible price along with a $100 dental credit (not valid on promotional items).
  9. Price Beat Guarantee does not apply to last-minute deals or limited-time promotions.
  10. Full payment is required at the time of applying the price match.
  11. All standard booking and cancellation policies still apply.

Third-Party Payment Disclaimer

AD Parramatta offers multiple payment solutions for your convenience, including Humm, Zip Money, Access My Super, and Afterpay. Please note:

  • These are independent providers with their own terms and privacy policies.
  • Any agreement you enter into is between you and the provider, not AD Parramatta.
  • Credit approval, where applicable, is decided solely by the payment provider.
  • You are responsible for understanding the payment schedules, interest, fees, and other terms.
  • For Access My Super, decisions about releasing funds are made by the relevant authorities, not our clinic.
  • By using any of these services, you agree to their conditions. We recommend reviewing each provider’s terms before proceeding.
  • AD Parramatta reserves the right to update this disclaimer without notice.

Online Bookings and Deposits

To confirm your appointment through our online booking system, a $50 deposit is required. By making this payment, you agree to the following:

1. Purpose of Deposit

This deposit secures your booking and will be deducted from your total treatment cost.

2. Payment Method

Deposits must be made online through our secure system (Stripe).

3. Cancellation Policy

  • If you cancel with at least 24 hours’ notice, your deposit will be refunded or transferred to a new booking.
  • If you cancel late or miss your appointment, your deposit will be forfeited.

4. Clinic-Initiated Cancellations

If the clinic cancels or reschedules, you may choose to have your deposit refunded or moved to a new date.

5. Rescheduling

  • Rescheduling is free if done more than 24 hours in advance.
  • Changes made with less than 24 hours’ notice may result in loss of deposit.

6. Refunds

  • Only processed according to the policies outlined above.
  • Refunds will be sent to the original payment method.

7. Non-Transferable

Deposits are tied to the original patient and appointment and cannot be transferred.

8. Policy Updates

We may modify these terms at any time. Updates will take effect immediately once posted on our site.